An hour from watching the most inspiring and thought provoking movie of recent times namely the ‘Social Network’, that one catch phrase “I am the CEO, Bitch” got me writing on this one. The recent statistics reveal that irrespective of their individual field of education, most of the graduating lads these days are hatching the visions of an Entrepreneur and not the typical 9-5 working types. With the mushrooming of start-ups and Project Financing in almost every sector in India today, the designation of CEO is not only that of status and power but also coupled with the responsibility of building an entrusted brand which would not only be a value addition to the revenue but may even be that spark which launches the product in the first place.
Connecting your Business to Social Media
If you thought that starting or running a successful business requires only Capital, then let me burst your bubble. Obviously it is a nascent fact that any venture requires a principle amount to be invested into it, but that’s just the start. The key to survive the rat-race and leaving an impression is ‘Publicity’ and ‘Marketing’. It does not matter how qualitative or functional your product is, until and unless the same reaches its target audience i.e. the consumers or the end-users and it is this projection that needs to leave an impact. Obviously the B-school Guru’s would suggest you Viral Videos or Catchy Jingles to grab that attention, as they say “Jo Dikhta Hai, Wahi Bikta Hai”, and this is what the Social Media promises to do for you minus the cost incurred for hiring these ad agencies.
It’s not me, It’s Statistics
Nowadays, every major brand has a Facebook Page, a RSS Feed, a Twitter Page and associations with several other social media tools and there are reasons attached to it. The BRAND Fog 2012 CEO Survey states that more than 82% consumers are expected to trust a Company whose CEO is involved in the social media one way or the other and 72% would like to be involved with a company whose values and goals are projected by identified figures of the Company in the Media. Consequently a research by IBM in 2013 witnessed a sharp increase in CEO participation in the Social Media by a raging 16% over-all.
Blog Scores over Tweets
Although a variety of social tools may be available for the CEO’s to create a market for their business, the one that tops my list would be blogging. This concept has more perks that can be listed. For one blogging coupled with social media is the most beneficial combination to generate both customer feedback and ideas as a consequence thereof. For instance if today a CEO writes a blog on a new service or product that they are going to launch or is already in the market, the consumer feedback can help them either better the product or even generate new product suiting the needs of the market- hence it can be classified as a general brainstorming process.
Secondly, blogging is extremely well associated with ‘Branding’ a product, since where the someone as authoritative as the CEO of a Company is out in the public to divulge classified information, it not only shares the vision of the Company but also generates a buzz around the product and services with a name or figure attached to it. But then again do not forget the contacts and the publicity such branding generates which would attract potential investors like bees to honey.
Thirdly, blogging creates a more sensitive connection between a Company and its Consumers as well as attract the best of Employees. It always works for the benefit when people see a face that they can trust, and an ear that is listening to them. Not only does blogging personalize the concept of trading with a human touch but also builds a thread of trust, transparency and faith.
When it’s Wrong?
Though the social tool of blogging holistically achieves everything that is needed to keep your product within the limelight, it needs to be exercised with extreme caution, since one wrong move and the Company can face serious consequences. For instance a CEO once starts blogging cannot be irregular or boring in his approach- he needs to be understanding, patient and most importantly diplomatic. Further a novice CEO can be a complete PR Nightmare if he does not tastes his words before jotting them down.
And although monitoring a CEO’s communication in the social media is extremely crucial, no one likes a rehearsed speech on a diplomatic podium. Let the inner entrepreneur in you communicate with the world at large, humor those money-bags into generating the revenue for you- go ahead and score!